Alternative text

Privacy & Cancellation Policy

Cancellation Policy

21 days or less - 100% cancellation charged
Between 21-30 days - 50% cancellation charged
Above 30 days - No cancellation charges apply if there are no advance payments or commitments to third parties involved

Privacy Policy

At Travel Haven, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website or engage with our services.

Before making a reservation with Travel Haven Tours we encourage you to read our Terms and Conditions below carefully, as they constitute a contract agreement between Travel Haven Tours and you from the time of the booking. The person who makes the booking accepts these conditions on behalf of all the people in the group and is responsible for all payments due. By submitting a booking request you confirm to us that you comply with these arrangements.

Information We Collect

We may collect personal information from you when you use our website or book a tour with us, including:

  • Contact information such as name, email address, phone number, and mailing address.
  • Booking information such as travel preferences, trip details, and payment information.
  • Demographic information such as age, gender, and nationality.
  • Usage data such as IP address, browser type, and device information.

How We Use Your Information

We may use the information we collect for the following purposes:

  • To process bookings and reservations.
  • To communicate with you about your bookings, inquiries, and customer service requests.
  • To personalize your experience and provide tailored recommendations.
  • To improve our website, products, and services.
  • To comply with legal obligations and enforce our terms of service.

Data Security

We may use the information We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. This includes encryption, firewalls, and regular security audits.
we collect for the following purposes:

Third-Party Disclosure

We may share your personal information with third-party service providers who assist us in operating our website, processing bookings, and providing customer support. We require these service providers to maintain the confidentiality of your information and use it only for the purposes specified by us.

Your Rights

You have the right to access, update, or delete your personal information at any time. You may also opt-out of receiving marketing communications from us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices.

TOUR PRICES

All Prices quoted by Travel Haven Tours are in Australian Dollars (AUD) unless otherwise specified. All payments and refunds are due in AUD. Travel Haven Tours is not responsible for any changes in currency exchange rates that might occur from the time of booking until a refund is made.

COMPLAINTS

Our main goal is to provide you with excellent service. If you, for any reason, are not satisfied with your tour package, we would like to hear about it. We recommend you contact us as soon as any incident occurs. All complaints must reach Travel Haven Tours within 10 days after your departure from Sri Lanka. Otherwise, any possible compensation entitlement will not be valid.

Contact Us

If you have any questions or concerns about our privacy practices, please contact us at bookings@travelhaven.com.au or +61451375773